Industry: Private
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as a TELUS Work From Home Customer Support Specialist
About Us
At TELUS, we are dedicated to connecting families, businesses, and communities with high-quality technology solutions and customer-centric service. Our mission is to deliver exceptional experiences that empower our customers and elevate their lives. With a focus on innovation and social responsibility, we pride ourselves on creating an inspiring workplace culture where diversity and inclusion thrive. As a leader in telecommunications and technology, we are always looking for talented, passionate individuals to join our team.
Position Overview
We are seeking a motivated and customer-oriented individual to fill the role of a Customer Support Specialist. This is a fantastic opportunity for anyone looking to engage with customers, resolve queries, and contribute positively to their experience—all from the comfort of your home! In this role, you will be the first point of contact for TELUS customers, providing exceptional support through various channels including phone, email, and live chat.
Key Responsibilities
- Respond promptly and effectively to customer inquiries, providing accurate information and solutions.
- Assist customers with product and service-related issues, technical difficulties, and billing questions.
- Maintain a comprehensive understanding of TELUS products, services, and promotions to offer expert advice.
- Document customer interactions and issue resolutions accurately in our customer relationship management system.
- Collaborate with team members and other departments to enhance the customer experience.
- Identify and escalate complex issues to the appropriate teams for resolution.
- Participate in training sessions and continuous education to improve personal and professional development.
What We Offer
- Flexible work hours that allow you to balance your professional and personal life effectively.
- A competitive salary with performance-based incentives.
- Comprehensive benefits package including health, dental, and retirement savings plans.
- Ongoing training and professional development opportunities to enhance your skills and career progression.
- A supportive and inclusive workplace culture that values diversity and encourages employee engagement.
- Access to innovative tools and technology to assist you in providing the best customer service.
- Employee discounts on TELUS products and services.
Qualifications
- High school diploma or equivalent (post-secondary education is an asset).
- Previous experience in customer service, preferably in a remote environment.
- Excellent verbal and written communication skills.
- Strong problem-solving capabilities with a customer-first mindset.
- Ability to work independently while being an effective team player.
- Competence in using commonly used computer applications and customer service software.
- Highly adaptable, with a willingness to learn and embrace change in a fast-paced environment.
Work Environment
This position is fully remote, allowing you the flexibility to work from your home office. We expect you to maintain a professional workspace that is free from distractions. As part of our commitment to your success, we provide you with the necessary tools and resources, including a laptop and software solutions, to ensure that you are connected and equipped to perform your role effectively.
Application Process
If you are passionate about providing exceptional customer service and are looking to take advantage of the TELUS work from home opportunity, we encourage you to apply! Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role.
Join Us!
At TELUS, we believe in promoting a collaborative work environment. If you’re enthusiastic about helping customers and ready to be a part of our dynamic team, apply today! We look forward to reviewing your application and potentially welcoming you to the TELUS family!
Conclusion
Finding the right career opportunity is vital for fulfilling your professional aspirations. Joining TELUS as a Customer Support Specialist allows you to leverage your skills while enjoying the flexibility of working from home. If you meet the qualifications and are excited about making a difference, we encourage you to take the next step and apply for this rewarding position. Be a part of a forward-thinking company that values your hard work and dedication!
Frequently Asked Questions
- 1. What is the typical work schedule for the TELUS work from home Customer Support Specialist role?
Typical work schedules can vary; however, we offer flexibility to accommodate employees’ preferences while ensuring coverage during peak customer service hours. - 2. Is prior experience in telecommunications necessary?
While prior experience in telecommunications is a plus, it is not mandatory. We value a strong customer service background and a willingness to learn. - 3. How is training conducted for new hires?
New hires undergo comprehensive training that includes virtual sessions and hands-on experience, ensuring that you feel confident in your ability to assist customers. - 4. Do you provide all the equipment necessary for the job?
Yes, TELUS provides all necessary equipment, including a laptop and software, enabling you to perform your duties from your home office effectively. - 5. Can I advance my career within TELUS after starting in this position?
Absolutely! TELUS encourages professional development and offers opportunities for advancement based on performance and skills development.
