Remote Customer Service Consultant at American Express – Work From Home 2021

Job Title: Remote Customer Service Consultant

Company: American Express

Location: Work from Home (Remote)

About Us

American Express is a global leader in payment solutions, providing invaluable services to millions of customers worldwide. Our mission is to become the world’s most respected service brand, and our commitment to customer satisfaction sets us apart from the competition. If you are passionate about providing exceptional service and are looking for an opportunity to work from home, we invite you to join our team in 2021!

Position Overview

The Remote Customer Service Consultant role is an integral part of our aim to provide top-notch service to our customers. As part of the American Express Work From Home 2021 team, you will engage with our clients through various communication channels, assisting them with inquiries, resolving issues, and delivering a seamless experience that reflects our core values of trust, ethics, and commitment.

Key Responsibilities

• Provide exceptional customer service over the phone, via email, and through chat.
• Address customer inquiries related to account management, transactions, and benefits.
• Help clients effectively navigate our online tools and resources.
• Develop a strong understanding of American Express products to offer tailored advice.
• Identify opportunities to upsell and cross-sell financial products based on customer needs.
• Ensure all customer interactions are resolved in a timely and professional manner.
• Collaborate with team members and contribute to team goals.
• Participate in continuous training programs to enhance skills and knowledge.

Qualifications

• Previous customer service experience, preferably in a financial services environment.
• Strong verbal and written communication skills.
• Ability to work independently, manage time efficiently, and handle stressful situations.
• Familiarity with digital communication platforms and tools.
• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Availability to work flexible hours, including evenings and weekends.
• Proficient in Microsoft Office Suite and comfortable with technology.

What We Offer

• Flexible work hours that promote a healthy work-life balance.
• Competitive salary and bonus potential.
• Comprehensive benefits package including health, dental, and retirement savings.
• Access to career development programs and opportunities for advancement.
• A supportive and inclusive company culture that values diversity and teamwork.
• Employee discounts on American Express products and services.

Work Environment

The Remote Customer Service Consultant position is designed for individuals who thrive in a virtual environment. You will be equipped with all necessary tools, including a laptop and software, to efficiently perform your duties from the comfort of your home. Our team values communication and collaboration, ensuring that you remain connected with fellow consultants and managers.

How to Apply

If you are ready to take on this exciting opportunity as a Remote Customer Service Consultant with American Express and become an integral part of our Work From Home 2021 initiative, please prepare your resume and a cover letter detailing your experience and passion for customer service. Submit your application through our careers page.

Conclusion

Join American Express and be part of a dedicated team committed to elevating the customer service experience in the financial industry. Embrace the flexibility of a remote role while contributing to an organization recognized for excellence and innovation. We look forward to hearing from you!

FAQs

1. What does a typical day look like for a Remote Customer Service Consultant at American Express?
   A typical day involves engaging with customers through various communication channels to resolve inquiries, provide product information, and excel in customer satisfaction.
2. Are there opportunities for growth within the company?
   Yes! American Express is committed to employee development, and there are numerous pathways for advancement in your career.
3. Are employees provided with the necessary equipment to work from home?
   Yes, all new hires receive a laptop and applicable software required to perform their job functions remotely.
4. What types of training does American Express offer?
   We offer comprehensive training programs for new employees that cover customer service best practices, product knowledge, and ongoing skill development.
5. What are the expected work hours for this position?
   The position requires flexibility with hours, including the possibility of evenings and weekends, depending on customer needs.