Industry: Private
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Us as a Remote Customer Experience Specialist!
Are you passionate about delivering outstanding customer service? Do you dream of a job that allows you to work from the comfort of your home while being part of an innovative team? If so, Kelly Services has the perfect opportunity for you!
About Us
At Kelly Services, we pride ourselves on being a leader in workforce solutions. For over 75 years, we’ve been connecting talented individuals with amazing companies across various industries. Our mission is to provide extraordinary match-making services that empower people and businesses alike. We prioritize flexibility, collaboration, and innovation, and we are excited to offer you a chance to be a part of this dynamic environment.
Job Overview
As a Remote Customer Experience Specialist, you will be at the forefront of our customer service efforts. Your primary role will be to support our clients and ensure a seamless experience. This position requires outstanding communication skills, empathy, and problem-solving abilities. You will work with a diverse team and handle inquiries and concerns from customers across different platforms.
Key Responsibilities
- Act as the first point of contact for customer inquiries, providing timely and accurate information.
- Resolve customer issues efficiently and effectively while maintaining a positive attitude.
- Collaborate with team members to ensure a high standard of service is maintained.
- Utilize various communication channels, including phone, email, and chat, to engage with customers.
- Document customer interactions and resolutions in our CRM system.
- Provide feedback and suggestions to improve processes and customer experience.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Previous customer service experience (1-2 years) is highly desirable.
- Strong verbal and written communication skills.
- Proficient in using various software applications and communication tools.
- Ability to work independently and manage time effectively.
- Demonstrated problem-solving skills and attention to detail.
Why Join Kelly Services?
- Work from the comfort of your home and enjoy a flexible schedule.
- Competitive pay and performance-based bonuses.
- Ongoing training and professional development opportunities.
- A supportive team environment that values collaboration.
- Comprehensive benefits package, including medical, dental, and retirement plans.
Work Environment
This is a fully remote position, which allows you the flexibility to create a workspace that suits your needs. We encourage a work-life balance by offering flexible schedules, so you can manage your personal commitments alongside your professional responsibilities.
Compensation and Benefits
At Kelly Services, we believe in rewarding hard work and dedication. The compensation for this role includes:
- Base salary and performance bonuses.
- Paid time off and holidays.
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Employee assistance programs.
- Work-from-home setup stipend.
How to Apply
If you are ready to take the next step in your career and want to be part of a forward-thinking company that values talent and commitment, we’d love to hear from you!
Submit your application today by sending your resume and a brief cover letter outlining your relevant experience. At Kelly Services, we are committed to diversity and inclusion in the workforce. We encourage applications from all qualified individuals.
Conclusion
Don’t miss out on the opportunity to join a team that is dedicated to creating a fantastic customer experience while valuing work-life balance. With the job position of Remote Customer Experience Specialist at Kelly Services, you can achieve both personal and professional growth. Apply today and take the first step towards an exciting career in remote work.
FAQs
- What are the working hours for this position?
The position offers flexible scheduling options to help you maintain a healthy work-life balance. - Do I need any special equipment to work from home?
While we provide a stipend for a home office setup, you will need a reliable computer and internet connection. - Is there a training program for new employees?
Yes! We provide comprehensive training to ensure you are well-equipped to succeed in your role. - What is the company culture like at Kelly Services?
Our culture is inclusive, supportive, and focused on collaboration and professional development. - Are remote employees eligible for benefits?
Absolutely! Remote employees have full access to our benefits package just like in-office staff.
