Industry: Private
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Title: Customer Service Representative – Work from Home
About Us
Sykes Enterprises, Incorporated, is a leading global provider of customer engagement services. With over 40 years of experience, we help businesses deliver exceptional customer experiences across numerous channels. Our work culture values diversity, innovation, and teamwork, making Sykes a great place to build your career while enjoying the flexibility of working from home.
Job Overview
We are seeking dedicated and enthusiastic Customer Service Representatives to join our remote team for the year 2020. This position is ideal for individuals who are looking to work from the comfort of their homes while providing exceptional service to our clients and their customers.
Responsibilities
- Provide excellent customer service to clients across various platforms.
- Respond to inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and concerns with empathy and effectiveness.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to enhance overall service delivery.
- Participate in training programs and team meetings to improve service skills.
- Adhere to company policies and procedures to ensure a high standard of service.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- 1-2 years of experience in a customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Familiarity with computer systems and software.
- Ability to work independently with minimal supervision.
- A reliable internet connection with the ability to work in a quiet, dedicated workspace.
Work Environment
This is a fully remote position, allowing you to work from home and enjoy a flexible schedule. You will be a key part of a supportive team environment, with regular interaction with peers and supervisors through digital platforms.
Pay and Benefits
The Sykes work from home pay for 2020 is competitive, and you will also enjoy a benefits package that includes:
- Health, dental, and vision insurance options.
- Paid time off and holiday pay.
- Retirement savings plan with company matching.
- Access to ongoing training and professional development.
- Employee discounts on various products and services.
Why Join Sykes?
At Sykes, we believe in creating a positive work environment that respects work-life balance. By joining our team, you can expect:
- A culture of respect, collaboration, and growth.
- Opportunities for advancement and personal development.
- A diverse workforce that embraces unique perspectives.
- A chance to contribute to innovative solutions that enhance customer experience.
How to Apply
If you are ready to take the next step in your career and become a part of the Sykes family, we encourage you to submit your application today! We look forward to reviewing your qualifications and welcoming you aboard as we work together to provide outstanding customer service.
Conclusion
Sykes is excited to offer remote opportunities in 2020 for individuals who are passionate about delivering high-quality customer service. Join us and become part of a dynamic team that values your contributions, encourages diversity, and supports your career growth!
FAQ
1. What is the pay for the Sykes work from home position?
The pay for the Customer Service Representative position is competitive, in line with industry standards for remote roles.
2. Is prior experience in customer service required?
While 1-2 years of previous customer service experience is preferred, we value enthusiasm and a willingness to learn. All applicants who meet the basic qualifications are encouraged to apply.
3. What type of training is provided?
Sykes offers comprehensive training for all new hires, including product knowledge, customer interaction techniques, and ongoing skill development sessions.
4. Can I choose my own hours?
Our flexible schedule allows for various shifts, but specific hours will depend on business needs and will be discussed during the hiring process.
5. What equipment do I need to work from home?
You will need a reliable computer, high-speed internet connection, and a quiet workspace to perform your duties effectively.
