Industry: Private
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
About Us
TTEC, a global leader in customer experience, has been at the forefront of helping businesses connect with their customers through innovative solutions and exceptional service. Our commitment to creating meaningful connections has allowed us to build a workforce that thrives on collaboration and innovation. In our pursuit of excellence, we are excited to offer flexible work-from-home opportunities for individuals who are passionate about customer service. As part of TTEC, you will join a diverse team of committed professionals dedicated to delivering the best service in the industry.
Job Position: Customer Service Representative – TTEC Work from Home
Job Overview
As a Customer Service Representative at TTEC, you will be the first point of contact for our valued clients. This role will involve providing exceptional service via phone, email, and chat support. Your ability to empathize with customers, resolve their inquiries, and ensure a high level of satisfaction will be key to your success. This position allows you to work from the comfort of your home while providing essential support to our clients.
Key Responsibilities
- Respond promptly and professionally to customer inquiries through multiple channels including phone, email, and live chat.
- Assist customers in understanding products and services, providing guidance and solutions to their needs.
- Manage and resolve customer complaints, ensuring a positive experience.
- Maintain detailed and accurate records of customer interactions in our system.
- Collaborate with team members and escalate issues as necessary to ensure a smooth customer experience.
- Participate in ongoing training and development opportunities to enhance your skills and knowledge.
Qualifications
To thrive in this position, you should possess the following:
- High school diploma or equivalent; some college education preferred.
- Previous experience in customer service or a related field is a plus.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a proactive approach to customer service.
- Ability to work independently and manage time effectively in a home office environment.
- Proficiency in using computers and relevant software applications.
What We Offer
TTEC values its team members and offers a comprehensive benefits package, including:
- Competitive salary and performance bonuses.
- Flexible schedule options to accommodate work-life balance.
- Full benefits including health, dental, and vision insurance.
- Paid time off and holiday pay.
- Continuous training and career advancement opportunities.
- A supportive and inclusive work-from-home culture.
Why Work at TTEC?
At TTEC, we believe that a strong company culture is essential to delivering exceptional service. We foster an environment where employees are encouraged to grow, learn, and make a difference. With our commitment to diversity, innovation, and community, you will feel valued and appreciated as a member of our team. Join us and be part of a company that supports your career journey while allowing you to work from home.
How to Apply
If you are ready to take the next step in your career and believe you would excel as a Customer Service Representative with TTEC Work from Home, we invite you to apply. Submit your resume and a cover letter outlining your experiences and why you would be a great fit for our team.
Conclusion
Your next rewarding career opportunity awaits with TTEC. Embrace the chance to provide outstanding customer service from the comfort of your own home while working for a reputable company dedicated to excellence. We are excited to hear from candidates who are ready to contribute to our mission and thrive in a supportive, flexible work environment.
Frequently Asked Questions (FAQs)
1. What is the work schedule for this position?
Our Customer Service Representatives typically have flexible scheduling options, allowing you to choose shifts that work for you while meeting business needs.
2. Do I need to have prior experience in customer service to apply?
While prior experience is preferred, we also welcome applicants who show a strong willingness to learn and possess excellent communication skills.
3. What equipment do I need to work from home?
You will need a reliable computer with internet access, a headset, and a quiet workspace to effectively serve our customers.
4. Are there opportunities for career advancement within TTEC?
Absolutely! We place a strong emphasis on employee growth and offer numerous training programs and pathways for career development.
5. How can I get in touch with TTEC if I have questions during the application process?
While we cannot provide direct contact information, feel free to reach out through our careers page for any inquiries regarding your application.
