Industry: Private
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Title: Remote Customer Service Representative
Company: Teleperformance
About Us
At Teleperformance, we pride ourselves on delivering top-notch customer experiences across the globe. With over 40 years of industry leadership, we specialize in providing customer care, technical support, and sales services to an extensive array of well-known global brands. Our commitment to excellence is matched only by our dedication to creating a positive work environment for our employees. Join our diverse team and embark on a career where your contributions matter, and where growth, development, and success await you.
Position Summary
We are seeking dedicated and enthusiastic individuals for the role of Remote Customer Service Representative, also known as ‘teleperformance work from home’. As a part of our team, you will engage with customers to provide exceptional support, resolve issues, and enhance their overall experience with our services. This is an exciting opportunity for individuals seeking to establish a long-term career in customer service while enjoying the flexibility of remote work.
Key Responsibilities
- Provide outstanding customer service in a timely and effective manner via phone, email, and chat.
- Resolve customer inquiries, concerns, and complaints effectively, ensuring a positive customer experience.
- Manage high-volume customer interactions while maintaining a professional demeanor.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with team members and other departments to improve service delivery and enhance overall efficiency.
- Stay updated on product knowledge, company policies, and industry trends to provide relevant information to customers.
- Participate in ongoing training programs and team meetings to develop your skills and advance your career.
Qualifications
- High school diploma or equivalent; a degree is a plus.
- Proven experience in customer service or related field is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficient in computer applications and CRM software.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Must have a reliable internet connection and a functional home office space.
Why Join Us?
- Flexible work hours: Enjoy the work-life balance you deserve by working from home.
- Competitive salary: We offer generous compensation based on experience and performance.
- Career development: Access to training programs and opportunities for advancement within the company.
- Diverse team culture: Work with colleagues from around the world in an inclusive environment.
- Comprehensive benefits: Health, dental, and vision plans, retirement savings, and more.
How to Apply
If you are ready to take the next step toward a fulfilling career in customer service with the teleperformance work from home opportunity, we want to hear from you! Please submit your resume and a cover letter detailing your qualifications and interest in the role. Our recruitment team will review your application and reach out for interviews with suitable candidates.
Conclusion
Join us at Teleperformance and be a part of a team that values innovation, teamwork, and performance excellence. If you are passionate about providing outstanding customer service and want the flexibility of working from home, apply today! We look forward to welcoming you to our dynamic workforce where your skills can shine and your career can thrive.
FAQs
- 1. What are the typical working hours for this position?
Our Remote Customer Service Representatives work flexible hours including weekends and holidays, depending on client needs. Specific shift assignments will be provided upon hiring. - 2. Is training provided for new hires?
Absolutely! We provide comprehensive training for all new employees to ensure they are equipped with the necessary skills and knowledge to excel in their roles. - 3. What type of equipment is required to work from home?
Employees must have a reliable computer, high-speed internet, and a distraction-free workspace. Teleperformance provides additional software and tools needed for the role. - 4. Are there opportunities for advancement?
Yes! We encourage continuous growth and provide various training programs that enable employees to advance their careers within the company. - 5. Do I need prior customer service experience to apply?
While previous experience is a plus, we welcome applicants from all backgrounds and provide training to help you succeed in this role.
